Accessibility Statement for West End Farm

The aim of this Accessibility Statement is to give an accurate description of the facilities of West End Farm and the local area to people having visual, audio and mobility disabilities.

General

West End Farm is secluded in the Lincolnshire countryside and situated 1.6 miles away from the village of South Reston. Details of West End Farm can be found on this website. West End Farm is totally flat on its roads, grass areas and pitches without any steps or ramps anywhere within its facilities. The roads also act as paths and therefore are easily seen or ‘tapped’ by the partially sighted.
 
West End Farm is located 50 m (164 ft), from Salter’s Way to the public footpath that leads towards the Coast, we cater for touring caravans, motorhomes and tents. The park is located on predominantly flat ground.
 
The pitches for touring caravans, motorhomes and tents are less than 100 m (328 ft) to the shower & toilet facilities.
 
There are washing-up facilities on site to make your stay as relaxing as possible.

We look forward to welcoming you. If you have any queries or require any assistance, please phone 07796 536106 or email westendfarmpark@outlook.com

Roads

Roads within West End Farm are limited to 10mph. The road system is small thus reducing the ability to speed.

Mobile Phones

West End Farm is within an area of good mobile phone coverage. Where disabled people are unable to use the emergency phone, or do not possess a mobile phone, then a mobile phone will be provided by West End Farm for ‘an Emergency call’, for example to contact a relative or Doctor.

Assistance Dogs

West End Farm is extremely dog friendly. A public footpath providing a dog walk passes along West End Farm’s entrance. Assistance would be needed for wheelchair users to return back onto the road. Refuse bins are provided for dog waste which MUST be picked up and deposited in the bins.

Doctors, Dentists and Hospitals

Numbers for the local services are available in the Amenity Block and Reception.

Shops

West End Farm does not have a ‘shop’. Our nearest village shop is located in Legbourne, 5 miles away. The nearest supermarkets are at Louth Morrisons (8 miles away) or Alford Co-Op (7 miles away).

Local Transport

Buses: There are no bus stops close to West End Farm, however services go along the A157 road outside the Wagon and Horses Pub in South Reston but the journey to the nearest stop is not recommended. The road is not suitable for pedestrians and certainly not for wheelchairs.

Taxis: Many Taxi companies serve the South Reston Area, some with wheelchair capabilities. The names and phone numbers of current disabled-friendly Taxi companies are available from Reception.

West End Farm Support to the Disabled

West End Farm staff have attended the Welcome All course in accessibility awareness and have been given specific training by West End Farm. West End Farm staff are available 10 am to 3 pm to provide any support. For emergencies outside these hours, please call the emergency contact listed in your welcome pack. To ensure that any disabled persons are appropriately supported in an emergency, would guests kindly inform the staff at West End Farm where a disabled person is present in their party. West End Farm can discuss any special actions that may be necessary in an emergency and request contact numbers of relatives that they may be communicated with. All information will be treated in confidence.

Please contact the Park staff should you require any further information.

Pre-Arrival

·         For full details and maps of how to reach us please see the directions section of our website. Alternatively, you can plan your journey by car or public transport using www.google.com/maps simply enter your postcode and ours, which is LN11 8BF to get directions.

·         The nearest railway station is Skegness, 20 miles away. It is possible to take a bus or taxi from Skegness to complete your journey. An accessible taxi can be booked in advance, see contact information for details.

·         The No. 50 (Mablethorpe - Lincoln) runs approx. every 2 hours. For timetable details see www.stagecoachbus.com. The nearest bus stop is at the Wagon and Horses, South Reston (1.6 miles from the site entrance) and is not wheelchair accessible. Alternatively, an accessible taxi can be booked in advance from West End Farm, see contact information for details.

·         The main road outside the site is a single carriageway track that doesn’t have a wide tarmac path.

·         A local company supplies equipment for hire, see Contact Information for details.

·         Our Access Statement is available in larger print on request.

Car Parking and Arrival

·         The Park is lit with bollards and low-level lighting at night. For guests who have difficulty, please ring Reception on 07796 536106 for assistance registering.

·         There is no assigned parking near the WCs/washrooms.

·         Parking is available beside your allocated pitch.

Reception

·         We have no official reception. We will greet you on arrival.

·         We have a summerhouse housing tourist information and self-guided dog walks. The area is evenly and well-lit with overhead lighting.

·         A magnifying glass, pen and pad of paper are available on request.

·         We can show you to your pitch on request.

Summerhouse housing Tourist Information

The threshold is slightly raised (30 mm) but not enough to give wheelchair access any problems. The double doors are 1105 mm wide providing adequate access for a wheelchair. A leaflet holder containing the details of West End Farm and other tourist information is available at this point.

Touring Pitches & Facilities

·         We have 15 pitches for touring caravans, motorhomes and tents. All pitches are grass which are predominantly level with parking for one car alongside the pitch.

·         Assistance with pitching is offered, subject to staff availability.

·         Parking on the grass beside your caravan is permitted.

·         Many pitches are set-in groves and some with hedging/trees between pitches. Two pitches (pitch 7 & 8) are within 40 feet from the Amenity Block, closest to the freshwater taps, Elsan toilet point and greywater disposal sinks and are designated for predominant use by people with disabilities.

·         Pitches 1 – 11 are provided with metered electric points (available at an additional charge).

·         The water points are no further than 55 meters away from any pitch. The washing up area and chemical toilet disposal point are 80 meters away from the furthest pitch.

·         Fire points on the park which are no further than 30 meters away from any pitch. The recycling point is located at the park entrance which is 190 meters away from the furthest pitch.

·         Pitches are allocated on booking and staff are happy to advise which pitches are suitable for your requirements.

Toilet, Washing and Dishwashing Facilities

The Amenity block (toilet, washing and dishwashing facilities) entrance is virtually level. The shower doors are vary between 685mm and 740mm wide. The Dishwashing Area contains two sinks 990 and 1000 mm high with twist metal head contract basin taps. A ‘Perching Stool’ is provided to assist people to work at the sink.

·         The toilets and showers have level access.

·         The doors into the showers & toilets are 750mm wide.

·         The flooring is vinyl over solid concrete.

·         The showers and toilets are well lit with LED overhead lighting operated by a motion sensor detector.

·         There are 2 large wash basins; height is 154mm/6 ins with lever taps.

·         There is colour contrast with critical surfaces; wall tiles are brown/green; vinyl floor is brown/wood effect and toilet and washbasins are white.

·         The access to the washing up facilities is level with no step, and it is level throughout.

·         The door openings are between 750 and 780 mm wide, easy to open.

·         The flooring is concrete.

·         The area is well lit with fluorescent tube overhead lighting.

Grounds and Garden

·         The park is large and spacious; the distance from the main entrance to the furthest pitch in the Orchard is 210 meters (688 feet) (approx.), the width of the park is 91.5 meters (300 feet) and it is mainly flat. The main entrance is accessible via gated access.

·         The paths around the park and leading to the main entrance are 1 meters (3 feet wide) and relatively flat. Access to the bridleway/public footpath is by exiting West End Farm. These paths are not really wheelchair friendly.

Additional Information

·         All of our staff receive regular training that includes disability awareness training.

·         A water bowl is available just outside the summerhouse housing the Tourist Information & Dog Wash for all dogs.

·         All facilities are clearly signposted. Clear signage is used throughout the park using Arial font large black letters on a white background and pictograms.

·         We have an area where a mobility scooter can be charged, please ask one of our staff.

·         The nearest General Hospital with a walk in NHS is 10 miles away and the nearest Doctor’s surgery is 5 miles away. The nearest A&E unit is  Boston, Grimsby or Lincoln. https://northlincolnshireccg.nhs.uk/choose-the-right-service/do-i-need-to-go-to-ae/    Please contact reception for further information.

·         We can offer a list of nearby attractions and details of their Access Statements for information, where available.

Contact Information

Address (Inc postcode):

West End Farm, South Reston, LN11 8BF

Telephone:

07796 536106

Email: westendfarmpark@outlook.com

Website: westendfarmpark.co.uk

Grid Reference: TF 41800 84264

What 3 words: outwards.simple.water

Hours Of Operation: 10 am – 3 pm

Local Carers: Marisco Medical Practice, Stanley Avenue, Mablethorpe, LN12 1DP Tel: 01507 473483

Local Equipment Hire: Seacroft Mobility, 88 High Street, Mablethorpe, LN12 1AS Tel: 01507 473500

Local Public Transport:

Stagecoach Buses Tel: 0845 605 0 605: https://www.stagecoachbus.com/        Grayscroft Bus Services Tel: 01507 473236  https://www.grayscroft.co.uk/